Service Appointment Coordinator

January 08 2019,

The Jonker Auto Group (Jonker Nissan and Jonker Honda), located on the Langley By-Pass, is looking for a full time Service Coordinator for our inbound/outbound Call Center. 

In this position you will answer inbound calls and make outbound calls regarding regular service, recalls and parts. 

You will also let customers know about additional products and services recommended by the manufacturer. 

No cold calling. 

Our hours are Monday through Friday from 7:30am - 5:00pm and Saturday & Sunday 8:00am-4:30pm. 

This position will include Saturday and/or Sunday shifts. 

This position requires the following:

• Excellent communication skills (English, verbal and written) 
• Sales experience 
• Organization and multi-tasking abilities
• Effective listening skills
• Pleasant telephone manner
• Computer literate
• Ability to utilize several different computer programs at one time
• Strong work ethic
• Excellent customer service 
• Attention to detail
• Quick learner
• Natural ability to engage and build rapport with customers
• Automotive knowledge is an asset, but, not necessary

We offer an excellent compensation plan as well as full benefits including medical, dental, extended medical, short term and long term disability after completing a successful 3 month probation period. 

We have an extensive initial training program and consistent ongoing training to remain proficient. 

Our goal is to deliver excellent customer service to every customer, every time. 

Please submit your resume and cover letter outlining your customer service and sales experience.

Please note that qualified candidates will be contacted for an interview.